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4. Damage caused by extended exposure to the sun, striking solid objects or beaches (including damaged screw mounts, fins or bindings) standing on fin areas while on hard surface, tow rope striking product, over-inflation and tears or punctures of tubes or inflatable products, and failure to follow instructions provided with product. 5. Sales outside the United States. If O’Brien product is purchased by a foreign consumer from a domestic dealer then the domestic dealer is completely responsible for all warranty processing including all shipping cost. 6. Products used in commercial, rental, or instructional programs. 7. Consequential damages, incidental damages, or expenses, including damages to property. C. Implied Warranties: Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms or the limited warranties expressed above. 3. Only customer service department is authorized to issue return authorizations RA’s. Please call toll free 1-800-6OBRIEN for customer service department. Warranty Dept. cannot issue RA’s. 4. Customer return shipments must (1) have a pre-approved RA number on file in distribution center prior to receipt of shipment (2) have one carton containing a pack slip, and (3) must have the RA number clearly identified on the outside of the carton containing the pack slip or the complete shipment will be refused at the receiving door and returned to the consumer at consumer expense. 5. Warranty returns are claims for warranty, however there is no guarantee that warranty coverage will apply. Product must be received and examined by warranty department before any warranty is granted. This disclaimer is found on warranty cards, the RA and/or is communicated to customer via phone/fax/email by customer service. 6. Warranty department determines if product is under warranty if not per the above parameters. Any deviations from this policy can only be made by an officer of the company. 7. If product is determined to not be under warranty, warranty department will call consumer to determine consumer’s desired disposition of the product. (a) Return as is at consumer’s expense (b) Do not return – scrap/destroy (No credit is issued to Consumer) (c) Repair and return at consumer’s expense NOTE: Repair charges will be billed at $40.00 per hour for labor (minimum labor charge of 1/2 hr or $20.00) and standard wholesale for parts. 8. If product is determined to be under warranty, appropriate disposition options are as follows: (a) Repair and return to consumer. (Transportation cost back to the consumer at O’Brien’s expense.) (b) Replace and either scrap or blem the product returned. (Replacement product at no charge to consumer. Transportation cost back to consumer at O’Brien’s expense.) TEAR OFF COMPLETED SECTION BELOW AND MAIL TO O’BRIEN. KEEP TOP HALF. Name________________________ Address _____________________________ City__________________________ State...

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