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Agitator not fitted properly. Remove and attach agitator into position properly. Overloading bowl. Reduce batch size. (See Capacity Chart) Damaged or worn belt. Replace belt. Planetary ring gear needs more grease. Technician to inspect for source of noise. Reapply high-pressure grease. Safety guard seized (will not move freely). Clean & lubricate slide sheath. Technician must drop down planetary to access mat & sheath. Agitators won’t go onto the planetary shaft easily. Lack of lubrication and/or cleaning of the planetary shaft. Wipe planetary shaft with a clean damp cloth and lubricate the shaft with mineral oil or food quality grease. Page 14 Troubleshooting Problem Possible Causes Action Required Mixing time is too long. Three-phase mixer is wired wrong. Agitators should rotate clockwise around bowl. If not, electrician must rewire. Batch size too small. Increase batch size or use smaller bowl adapter kit. (Contact dealer for purchase) Incorrect recipe portions or temperatures. Follow portions and temperatures per recipe instructions. Bowl raise sticking or not operational Lack of lubrication on bowl slides Lubricate bowl slides with mineral oil or food quality grease. If still sticking, technician must clean bowl raise mechanism. One or more gears not working. Broken belt. Technician to replace belt. Damaged or broken gear. Technician to replace gear. Always stop mixerbefore shifting gears! Mixer will not mix medium or heavy loads. Incorrect or low voltage. Contact electrician. Belt slipping. Technician to replace belt. Residue leaking from hub. Contaminated hub due to build-up of meat and/or vegetable juices (especially tomatoes). Technician to remove hub and clean interior. To avoid problem, always wipe hub and dry after each use. *Note: Acid from tomato juices will corrode/ contaminate interior parts! Don’t mix tomatoes in meat grinder! Agitators touching bottom or sides of bowl. Defective or dented bowl. Remove dents or replace bowl. Defective agitator. Replace agitator. Broken whip wires Batch size too large for mixer. Items too firm, speed too high. Reduce batch size. (See Capacity Chart) Adjust recipe. Reduce speed. Hand utensil dropped into bowl while mixing. Stop mixer before working on mixture. Broken flat beater Ingredients too cold or too large (e.g. frozen butter, cream cheese cut in chunks). Wait for ingredients to reach room temperature before mixing. Reduce chunk size. Broken dough hook Batch size too large for mixer. Reduce batch size. (See Capacity Chart) Adjust recipe. Ingredients too cold or too large. Wait for ingredients to reach room temperature before mixing. Reduce chunk size. Mixture climbs up dough hook. Three-phase mixer is wired incorrectly. Electrician to rewire. Discoloration of mixed product. Bowl has not been thoroughly cleaned. Clean bowl again (refer to page 11). Page 15 Limited Mixer Warranty Globe Food Equipment Company (“GFE”) warrants to the original purchaser of new equipment that said equipment, when installed in accordance with our instructions within North America and subjected to normal use, is free from defects in material or workmanship for a period of 2 years on parts (excludes wear/expendable parts). The labor warranty is 1 year on labor from original installation, or 18 months from actual shipment date, whichever date occurs first. Mixer attachments have a 1 year replacement warranty from invoice date. There is no labor warranty for mixer...

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