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Accidental Damage Protection Services Agreement
Important Notice
Please read carefully the following terms carefully. If you do not agree with these terms, do not use the
Services or complete any registration process, and contact your seller within thirty (30) days for a refund.
You agree to these terms by: (1) using or registering a Service; or (2) failing to reject these terms within thirty
(30) days.
1. WHAT THIS AGREEMENT COVERS
This Accidental Damage Protection Services Agreement (“Agreement”) is the complete agreement between you and
Lenovo regarding accidental damage protection (“Service”) for the products specified in your invoice or order
confirmation. It supersedes and replaces any prior oral or written communications between you and Lenovo regarding
the Service. Any additional or different terms in any order or written communications from you shall be void and of no
effect. Service purchased under this Agreement will be provided as described in this Agreement. The Service is
available in the country or region in which you purchased your product. The Service may be available in other
countries or regions at Lenovo’s discretion on a reasonable efforts basis.
2. DAMAGE PROTECTION SERVICE
a. Product: The covered Product is your notebook, all-in-one, desktop, or tablet computer identified on your invoice.
b. Scope of Service. Lenovo will, in our sole discretion, repair or replace the Product if it experiences operational or
structural failures that impact the Product’s functionality resulting under normal operating conditions and handling due
to: (i) liquid spills on the keyboard, (ii) unintentional bumps or drops of the Product from not more than fifteen (15) feet
or five (5) meters, (iii) an electrical surge that damages the Product’s circuitry, or (iv) the failure of the integrated LCD
screen.
c. Covered Product Features. This Agreement covers Product components installed in your Product at the time of
purchase, including the internal central processing unit, integrated hard disk drive, integrated optical drive, integrated
keyboard, integrated pointing devices, integrated LCD screen, optional features installed by Lenovo at the time of
Product purchase, and other components that Lenovo includes as a standard feature with the Product. THIS
AGREEMENT DOES NOT COVER: batteries, light bulbs, memory disks, wire connections, AC adapters, carrying
cases or folios, stylus or digitizer pens, cradles, docking stations, port replicators, external keyboards, printers,
scanners, external drives, software (preloaded or purchased separately), tapes, CDs, DVDs, film or other media,
external modems, external speakers, monitors, external mice or other input/output devices, any other components
not internal to the Product, optional features not installed by Lenovo at the time of Product purchase, accessories
purchased in addition to the base unit, third-party products (those not bearing the Lenovo logo) even if sold by
Lenovo, or any Product repaired by anyone other than Lenovo or a service provider authorized by Lenovo.
d. Coverage Period. The period of Service shall begin on the warranty start date of the covered Product. It will
expire at the end of the period specified in your invoice. The coverage period terminates immediately if your Product
is replaced under this Agreement. FOR TABLET PRODUCTS ONLY: If your tablet Product is repaired under this
Agreement, your tablet Product is not eligible for another repair of a different issue under this Agreement for twelve
months.
e. Waiting Period. When Service is purchased subsequent to the purchase of your Product, you may not exercise
your rights to Service for thirty (30) days from the purchase date of the Service. Lenovo reserves the right to inspect
your Product prior to agreeing to provide Service, when Service is purchased subsequent to the purchase of your
Product.
F. Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a “Service
Provider”). You must follow the problem determination and resolution procedures specified by the Service Provider.
The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance.
Some problems with your Product may be resolved with a replacement part that you install yourself called a
“Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. CRUs
that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs“ are CRUs that may require
some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a
Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service
CRU.
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