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substantially and materially increases the Service required under the Agreement. If We cancel, You will receive a
refund equal to the unearned pro rata purchase price less the cost of any repairs made.
IN NEW YORK: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within thirty (30) days after return of the Agreement to Us.
Obligations of the Provider under this Agreement are insured under a service contract reimbursement insurance
policy. If the Provider fails to pay or provide service on a claim within sixty (60) days after proof of loss has been filed,
or fails to refund amounts due, You are entitled to make a claim directly against the insurer under the service contract
reimbursement insurance policy. The Insurer is Virginia Surety Company, Inc. located at 175 West Jackson, Chicago,
IL 60604: 1-800-209-6206.
The terms of the manufacturer’s warranty and any applicable extended warranty related to the Product are hereby
incorproated by reference into this Agreement and are a part of this Agreement. Article 79 of the New York Insurance
Law applies to the manufacturer’s warranty and any extended warranty incorporated by reference into this
Agreement. If there is a conflict between the manufacturer’s warranty or extended warranty incorporated by
reference into this Agreement, this Agreement shall govern. The date and cost of this Agreement are as set forth in
Your Invoice. If no claim has been made under this Agreement and You cancel this Agreement during the period
specified in 10 of this Agreement, this Agreement shall be void and You shall be entitled to a full refund of the cost
hereof.
IN NORTH CAROLINA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is
not paid or credited within forty-five (45) days after return of the Agreement to Us. The obligations of the Provider
under this Agreement are backed by the full faith and credit of Lenovo.
IN OHIO: The obligations of the Provider under this Agreement are insured under a reimbursement insurance policy
issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. In the event that the Provider
ceases to operate, is bankrupt, or Your claim is not paid within sixty (60) days after proof of loss has been filed, You
may file a direct claim with Virginia Surety Company, Inc. To do so, please call the following toll-free number for
instructions: 1-800-209-6206.
IN OKLAHOMA: The Cancellation provision of Your Agreement is deleted in its entirety and replaced by the
following: If You cancel the Agreement, You shall receive a refund equal to ninety percent (90%) of the unearned pro
rata purchase price. If We cancel the Agreement, You shall receive a refund equal to one hundred percent (100%) of
the unearned pro rata purchase price of the Agreement. No claim incurred or paid shall be deducted from the amount
of Your cancellation refund.
IN OREGON: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within forty-five (45) days after return of the Agreement to Us. The last paragraph of Section 10 is deleted
in its entirety. It is not applicable to You. For Oregon consumers, any arbitration proceedings arising as a result of
this Agreement shall be conducted in accordance with Sections 36.600 through 36.740 of the Oregon Revised
Statutes.The obligations of the Provider under this Agreement are insured under a reimbursement insurance policy
issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. In the event that the Provider
ceases to operate, is bankrupt, or Your claim is not paid within sixty (60) days after proof of loss has been filed, You
may file a direct claim with Virginia Surety Company, Inc. To do so, please call the following toll-free number for
instructions: 1-800-209-6206.
IN SOUTH CAROLINA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is
not paid or credited within forty-five (45) days after return of the Agreement to Us. Prior notice is not required if the
reason for cancellation is nonpayment of the provider fee or a material misrepresentation by You relating to the
covered property or its use, or a substantial breach of Your duties relating to the covered product or its use. If You
have a question, a complaint or Your claim is not handled in a timely manner, You may contact the South Carolina
Department of Insurance, P. O. Box 100105, Columbia, South Carolina, 29202-3105, Telephone (800) 768-3467. The
obligations of the Provider under this Agreement are backed by the full faith and credit of Lenovo.
IN TEXAS: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid or
credited within forty-five (45) days after return of the Agreement to Us. Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material misrepresentation by You relating to the covered
property or it’s use, or a substantial breach of Your duties relating to the covered Product or its use. If You have a
question or complaint, You may contact the Texas Department of Licensing and Regulations, P. O. Box 12157,
Austin, Texas 78711, (800) 803-9202 or (512) 463-6599. The obligations of the Provider under this Agreement are
backed by the full faith and credit of Lenovo. The service contract provider license number for Lenovo in TX is 617.
L505-0101-01 – Warranty Services Agreement - US – CONSUMER
Rev. March 2014
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