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2. Does the computer recognize the drive? Verify that the drive is enabled in the system CMOS or setup program. If not, select the autodetect option and enable it. If your drive has a problem, it may not be recognized by the system. 3. Does FDISK detect the drive? Run the FDISK program located on your Windows startup diskette. Type fdisk/status to verify that your hard drive is present and recognized by the system. 4. Does Scandisk find the drive defect-free? Scandisk is a utility located on your Windows startup diskette that scans the drive for defects. If defects are detected, this may be an indication of a problem. 5. Why won’t the drive format to full capacity? Verify that your BIOS has autodetect and LBA mode enabled. Otherwise, you may need to use Disk Manager to achieve the full capacity of your drive. Download the latest version from or find it on your CD. 6. Why does my computer hang on startup? Verify that your system is ATA/100 compatible with the UDMA mode setting. Some legacy BIOS cause hangs on startup or other problems if it is not ATA/100 compatible. For more information, see the earlier section on the Ultra ATA/100 requirements. In addition, some legacy BIOS may cause a hang due to the large drive capacity. Consider using the alternate capacity jumper if it is available on your drive model. Use the alternate capacity jumper if your computer does not support higher capacity drives. The jumper will limit large capacity drives to 32 Gbytes. Note. If these tips do not answer your question or solve the problem, contact your dealer or visit to download SeaTools disc diagnostics software and more troubleshooting advice. Seagate support services For online information about Seagate products, visit or e-mail your disc questions to DiscSupport@Seagate.com. If you need help installing your drive, consult your dealer first. If you need additional help, call a Seagate technical support specialist. Before calling, note your system configuration and drive model number. Africa +1-405-324-4714 Netherlands 00 800-47324283 Australia 1800-14-7201 New Zealand 0800-443988 Belgium 00 800-47324283 Norway 00 800-47324283 China* 800-810-9668 Poland 00 800-311 12 38 Denmark 00 800-47324283 Spain 00 800-47324283 France 00 800-47324283 Sweden 00 800-47324283 Germany 00 800-47324283 Switzerland 00 800-47324283 Hong Kong 800-90-0474 Singapore 800-1101-150 Hong Kong† 001-800-0830-1730 Taiwan* 00-800-0830-1730 India 1-600-180-1104 Thailand 001-800-11-0032165 Indonesia 001-803-1-003-2165 Turkey 00 800-31 92 91 40 Ireland 00 800-47324283 United Kingdom 00 800-47324283 Italy 00 800-47324283 USA/Canada/ 1-800 SEAGATE or Japan 0034 800 400 554 Latin America +1-405-324-4700 Korea 007 98 8521 7635 Other European Malaysia 1-800-80-2335 countries +1-405-324-4714 Middle East +1-405-324-4714 *Mandarin †Cantonese Warranty. To determine the warranty status of your Seagate disc drive, contact your place of purchase o...
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