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2 Click Telephone Quick Reference. You need to have Adobe Acrobat Reader 3.0 or 4.0 installed on your computer to use the template. Adobe Acrobat Reader is available free of charge on the NBX Resource Pack CD. 2 NBX BUSINESS TELEPHONES You can manage some of the features of your telephone on the telephone itself. This chapter describes the buttons, controls, and features on the following telephones: Unless otherwise noted, the features discussed in this chapter apply to all NBX Business Telephones and to the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony Solutions. For a description of the features on the NBX Basic Telephone, see Chapter 3. Telephone Buttons and Controls Figure 2 shows buttons and controls on the NBX Business Telephone. Figure 2 NBX Business Telephone (Model 2102-IR Shown) The NBX Business Telephones have these features: 1 Handset 2 MSG (Message) button — Accesses your voice mail messages through the Voice Mail System. See “Listening to Messages” in Chapter 4. 3 Display panel — Provides telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view the directory of people’s names in your company. 4 Forward to Voice Mail button — Directs all incoming calls to your voice mail after one ring. See “Forwarding a Message” in Chapter 4. 5 Soft buttons —Allow you to select names from the internal user directory. “Calling Inside Your Organization” in Chapter 5. The buttons, from left to right, are: 6 Telephone key pad 7 Scroll buttons — Allow you to scroll through user names in the internal user directory. See “Calling Inside Your Organization” in Chapter 5. 8 Program button — Reserved for future use. 9 Programmable Access buttons with indicator lights — See “Programmable Access Buttons” and “Status Lights on the NBX Business Telephone” later in this chapter. 10 Programmable Access buttons without indicator lights — See “Programmable Access Buttons” later in this chapter. 11 Hold button — Places a caller on hold. See “Placing a Call on Hold” in Chapter 5. 12 Microphone (located on the underside of the telephone) — Activated when the telephone is in speaker phone mode, that is, after you press Speaker button or Hands Free button. For best results, keep the area around the microphone free of obstructions. 13 Transfer button — Sends an incoming call to another telephone. See “Transferring a Call” in Chapter 5. 14 Conference button — Establishes a single call with up to three additional internal parties, external parties, or both. See “Establishing a Conference Call” in Chapter 5. 15 Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” in Chapter 5. 16 Speaker button — Enables you to use the speaker phone feature. Press Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset. 17 Volume control buttons — Adjust the volume of the ringer, the speaker, and the handset. See “Setting the Volume” in Chapter 5. 18 Infrared Port (NBX 2102-IR Telephones only) — Receives infrared signals from a handheld device running the Palm Operating System. See “Palm Integration” in Chapter 6. 19 Mute button — Enables you prevent callers from hearing what you are saying during a telephone call. Press Mute button to turn off the telephone’s microphone when you are using handset or when your telephone is in speaker phone mode. To deactivate the Mute feature, press Mute button again. 20 Hands Free button — Allows you to answer internal (intercom) calls without picking up the handset. To activate this feature, press Hands Free button before calls come in to your telephone. The indicator lights when the feature is enabled. When you receive an internal call, your telephone sounds a tone and activates the speaker phone. When the Hands Free (intercom) feature is active, all internal calls come in to your telephone as intercom calls. External calls ring to your telephone as usual. Status Lights on the NBX Business Telephone The light for each Access button indicates the status of the button. Table 5 shows the light pattern that is associated with each line status. Table 5 Status Indicator Lights Light Status Off The line is available for use. Steady The line is in use. Fast blink The line is ringing. Slow blink The line is on hold. If another call comes in while you on a call, your telephone rings once, and the name and extension of internal callers appear briefly in the display panel. To retrieve the call while the line’s status light is still flashing, place the first call on hold and press the Access button for the second incoming call. For information about placing calls on hold, see “Placing a Call on Hold” in Chapter 5. Programmable Access Buttons Figure 3 displays the 18 programmable Access buttons. The list below the figure gives the default featu...

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