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Table 12 Troubleshooting Quick Reference (continued) Possible Problem Suggested Solutions A FEATURE CODES AND PAGING CODES Your NBX Networked Telephony Solution provides a wide range of features and options that are accessible from the Access buttons, or you can activate the features by pressing Feature button on your telephone and then dialing the appropriate code listed in the tables below. Feature Codes for General Use Table 13 Feature Codes - General Telephone Features Feature Description Press Feature Code Button And then: Call Toggle On an NBX Basic Telephone, toggle between 2 calls 409 Hold Place a telephone call on hold 402 To return to the call: NBX Business Telephone — press the Access button that indicates the caller is on hold. NBX Basic Telephone — press the Call Toggle button. Lock/Unlock Telephone Prevent others from dialing unauthorized telephone calls from your telephone 432T Release Disconnect a call 111 Volume Down Lower the volume (sound) of your telephone speaker or handset 103 Volume Up Increase the volume (sound) of your telephone speaker or handset 102 Feature Codes for Outbound Calls Table 14 Feature Codes - Managing Outbound Telephone Calls T - Use the same code to activate and to deactivate this feature. Feature Description Press Feature Code Button And then: Account Codes Track calls made to clients or accounts 888 Dial the account code, press #, and then dial the telephone number. Caller ID - restrict all calls (CLIR All Calls) Restrict all outbound calls from displaying your telephone number 889T Dial the telephone number. Caller ID - restrict next call (CLIR Next Call) Restrict the next outbound call from displaying your telephone number 890 Dial the telephone number. Class of Service Override Temporarily apply the features and calling permissions of your NBX telephone to another NBX telephone 433 Dial your extension, dial your voice mailbox password, dial the telephone number you are calling. Conference Call Add Add other callers to an already- established phone call 430 Dial the telephone number. When you are connected, press the Feature button and then 430 again. Repeat this process to add a fourth party to your conference call. Conference Call Drop Drop the last number dialed 431 You are reconnected to the original call. Pulse to Tone Switch from pulse dialing to tone dialing 891 Redial Redial the last number called 401 Feature Codes for Incoming Calls Table 15 Feature Codes - Managing Incoming Telephone Calls T - Use the same code to activate and to deactivate this feature. Feature Description Press Feature Code Button And then: Call Park Place a call on hold so that it can be picked up from another telephone on your NBX system 444 On an NBX 100 system, the default extensions to dial are 601 to 609 On a SuperStack 3 NBX system, the default extensions to dial are 6001 to 6009 Contact your administrator to confirm the Call Park extensions for your location. Direct Mail Transfer Transfer a call directly to another person’s Voice Mailbox 441 Dial the user’s extension, and hang up. Directed Call Pickup Pick up a phone call that is ringing on another user’s telephone 455 Dial the user’s extension. Do Not Disturb All incoming calls go directly to the path you set in the Call Forward feature within the NetSet utility 446T Forward All Calls to Voice Mail All incoming calls go directly to your voice mailbox after one audible ring on your telephone 440T Group Call Pickup From your telephone, pick up incoming telephone calls that are ringing on someone else’s telephone within your group 456 Dial the group call pickup number that is assigned by your administrator. Hunt Groups and Calling Groups Log into a dynamic hunt group or calling group using the group number that is assigned by your administrator. The assigned number will be between: On an NBX 100 system: 850 — 879 On a SuperStack 3 NBX system: 850 — 879 or 900 — 969 Dial the password assigned by your administrator. Transfer Transfer an incoming call to another user 420 Announce the call to the user first then hang up, or Simply hang up. Table 15 Feature Codes - Managing Incoming Telephone Calls (continued) T - Use the same code to activate and to deactivate this feature. Paging Codes Use the Paging feature to make an announcement over your public address system, over NBX Business Telephones, or both. After you dial the paging code, as shown in Table 16, speak into your telephone handset, and then hang up. Do not press the Feature button prior to dialing the Paging code. Table 16 Paging Codes Feature Description NBX 100 (default codes) SuperStack 3 NBX (default codes) External Paging Broadcast an announcement over a public address system 620 6200 Internal Paging Broadcast an announcement through the speaker on users’ NBX Business Telephones 621 6201 Simultaneous Paging Broadcast an announcement externally and internally at the same time 622 6202 INDEX A access buttons attendant console 76, 77 Basic Telephone 26 Business Tel...

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