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If your telephone defaults to an internal line, dial 9 or 8 to access an external line. If you are using an NBX Business Telephone and one of the buttons is configured to access an external line directly, press that Access button. 2 Dial the number. 3 When you are finished speaking, hang up the handset, or if you are using the Speaker, press Speaker button to terminate the call. Redialing a Call On an NBX Business Telephone: 1 Pick up the handset and press Redial, or 2 Press Redial to activate the speaker phone while your telephone redials the number. On an NBX Basic Telephone: 1 Pick up the handset on your telephone. 2 Press Feature button and 401. Answering a Call To answer an incoming call, pick up the handset or, if you are using an NBX Business Telephone, you can press Speaker button. The display panel shows the name and extension of the internal caller. See “Status Icons on the NBX Basic Telephone” in Chapter 3 for details about managing multiple incoming calls on an NBX Basic Telephone. To display the name and extension of external callers, you need Caller ID service from your local telephone company. When you do not answer a call within a preset number of rings, the call is forwarded to the path that you specify in the NetSet utility. See “Creating Your Call Forward Path” in the next section of this chapter for details. Creating Your Call Forward Path Use the Call Forward feature to specify: To change the number of rings or the call forwarding path: 1 Log in to the NetSet utility. 2 Select User Information > Call Forward. 3 Select Number of rings before forwarding a call. 4 Select a call forward path. If you select Forward Call to Phone Number, type that telephone number in the Phone Number field. Do not use parentheses, dashes, or spaces. For external calls, start by entering a 9 (or 8) to access an outside line. For example, 92815551212 dials (281) 555-1212. When selecting Forward Call to Phone Number, the telephone number you choose may be limited by your call permissions. For example, you may be allowed to forward calls only to toll-free telephone numbers or only to internal extensions. You may configure your telephone to use the No Coverage Option, in which case your telephone will disconnect an incoming call if it is not answered after a preset number of rings. 5 Click Apply, and then click OK. Calls coming in directly to your extension follow the Call Forward path that you specify in the NetSet utility. Calls that come to your telephone through hunt groups and calling groups follow the path that your administrator sets up for the group. Placing a Call on Hold To place a call on hold: On an NBX Business Telephone: 1 Press Hold button. 2 To return to the call, press the Access button on which the call originated. On an NBX Basic Telephone: 1 Press Hold button. 2 To return to the original call, press Call Toggle button. Alternatively, if you want to put a call on hold in order to dial a second telephone number: 3 Press Call Toggle button to put the first call on hold. 4 Dial the second telephone number. 5 To return to the original call, press Call Toggle button again. Transferring a Call When you answer an incoming telephone call, the Transfer feature allows you to send that call from your telephone to any other internal line and, if your call permissions allow, to an outside line. To view your call permissions: 1 Log in to the NetSet utility. 2 Select User Information > Call Permissions. See your administrator to change your call permissions. Blind Transfer In a blind transfer, you transfer the call without notifying the recipient. To send a blind transfer: 1 While on a call, press Transfer button. The system places the caller on hold and selects a new line. 2 Dial the number to which you want to transfer the call. 3 Press Transfer button as soon as you hear ringing. 4 Hang up the handset. Announced Transfer Before you complete a transfer, you can announce to the recipient that you are transferring a call. The recipient then can decide whether to take the call. To announce a transfer: 1 While on a call, press Transfer button. The system places the caller on hold and selects a new line. 2 Dial the extension number to which you want to transfer the call. 3 When the recipient answers, announce the call. a If the recipient wants to take the call, press Transfer button again to complete the transfer, and hang up the handset. b If you are using an NBX Business Telephone, and the recipient does not want to take the call, retrieve it by pressing the Access button on which the call originated. c If you are using an NBX Basic Telephone, and the recipient does not want to take the call, retrieve it by pressing Call Toggle button on your telephone. Direct Mail Transfer With the Direct Mail Transfer feature, you can transfer a call directly into another user’s voice mailbox. On an NBX Business Telephone: 1 While you are on a call, press the Access button assigned to Direct Mail Transfer. 2 Dial the extensio...

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