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3 Select the group number that you want to view from the Group List, and click Details to display the list of members of that group. There are two types of Call Pickup: Directed Call Pickup To answer a call that is ringing on another user’s telephone using the Feature Code: 1 Pick up the handset. 2 Press Feature button followed by 455 and the user’s extension. The call is directed to your telephone. To answer a call ringing on another user’s telephone using One-Touch Pickup: 1 Pick up the handset. 2 Press the Access button that your administrator has assigned to Directed Pickup. 3 Dial the extension number of the telephone that is ringing. Group Call Pickup To answer a call that is ringing on a group member’s telephone using the Feature Code: 1 Pick up the handset. 2 Press Feature button followed by 456 and the group number. The call is directed to your telephone. To answer a call that is ringing on a group member’s telephones using One-Touch Pickup: 1 Pick up the handset. 2 Press the Access button that your administrator has assigned to Call Pickup. 3 Dial the group number. Hunt Groups and Calling Groups Your administrator can establish informal “call centers” so that incoming calls can be directed to several phones. Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage (call forwarding) path. For example, if there are no available members of the hunt group, the call might be forwarded to a group mailbox or to the receptionist. Figure 9 shows an example of a hunt group configuration. Figure 9 Sample Hunt Group Configuration 1 Incoming Telephone Call 2 Telephone #1 3 Telephone #2 4 Telephone #3 5 Group Voice Mailbox Hunt groups can be static or dynamic. To log in to a dynamic hunt group using your NBX Telephone: 1 Pick up the handset. 2 Press Feature button followed by the hunt group number that is assigned by your administrator. The range of possible hunt group numbers is shown in Table 7. 3 Dial the hunt group password, which is assigned by your administrator. 4 Press #. To log out of a dynamic hunt group using your NBX Telephone: 1 Pick up the handset. 2 Press Feature button followed by the hunt group number. 3 Hang up the telephone. Table 7 Hunt Group Numbers (assigned by your administrator) On an NBX 100 system On a SuperStack 3 NBX system 850 — 879 850 — 879 and 900 — 969 Your administrator can configure a hunt group to an Access button on an NBX Business Telephone. To log in to or to log out of the hunt group, press the specified Access button. The indicator next to the button lights to show that you are logged in. To log in to a dynamic hunt group using the NetSet utility: 1 Log in to the NetSet utility. 2 Select User Information > Hunt Groups. 3 Click on the 3-digit extension number of the hunt group you are logging in to. 4 Type the hunt group password in the Password text box. 5 Click Log In, and then click Close. To log out of a dynamic hunt group using the NetSet utility: 1 Log in to the NetSet utility. 2 Select User Information > Hunt Groups. 3 Click on the 3-digit extension number of the hunt group you are logging out of. 4 Type the hunt group password in the Password text box. 5 Click Log Out, and then click Close. Calling Groups One type of hunt group is the Calling Group. Calling groups allow an incoming call to ring simultaneously on all telephones in a group, for example, a customer service group. You log in to or out of a calling group in the same way that you log in to or out of a hunt group. Figure 10 shows an example of a calling group configuration. Figure 10 Sample Calling Group Configuration 1 Incoming Telephone Call 2 Telephone #1 3 Telephone #2 4 Telephone #3 5 After a specified number of rings (no answer) 6 Receptionist To view the list of users that belong to a group: 1 Select a group. 2 Click Details. If you have logged in to a dynamic hunt group and do not answer a call when it rings on your telephone, the system logs you out. Calls that come in to your telephone through your extension follow the coverage path that you have set up. Calls that come in to your telephone through hunt groups and calling groups follow the coverage path set up for that group. Call Park Use Call Park to place a call in a “holding pattern” and make it available for others to pick up from any telephone on the system. Use the internal paging feature, the external paging feature, or both, to announce the call to all users. The recipient can retrieve the call from any NBX Telephone by dialing the Call Park extension that you give during your announcement. This feature is useful: When you park a call, you assign it a Call Park extension, which is also used to retrieve it. Table 8 lists the factory default Call Park extension numbers that may be available on your system. Contact your administrat...

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