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Overloading • Load clothes no higher than the top row of holes in the washer tub. • Make sure load size selector matches clothes load size. Incorrect use of fabric softener • Check fabric softener package for instructions and follow directions for using dispenser. 13 Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips Before you call for service… (con) PERFORMANCE Possible Causes What To Do Pilling Result of normal wear on poly-cotton blends and fuzzy fabrics • While this is not caused by the washer, you can slow the pilling process by washing garments inside out. Snags, holes, tears, rips or excessive wear Pins, snaps, hooks, sharp buttons, belt buckles, zippers, and sharp objects left in pockets • Fasten snaps, hooks, buttons, and zippers. • Remove loose items like pins, objects in pockets and sharp buttons. • Turn knits (which snag easily) inside out. Undiluted chlorine bleach • Check bleach package instructions for proper amount. • Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach. Chemicals like hair bleach or dye, permanent wave solution • Rinse items that may have chemicals on them before washing. Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with light items (like blouses). • Try a fabric softener. Overloading or incorrect water level • Load your washer so clothes have enough room to move freely. Incorrect wash and dry cycles • Match Cycle selection to the type of fabric you are washing (especially for easy care loads). Repeated washing in water that is too hot • Wash in warm or cold water. NOISE Possible Causes What To Do Washer is noisy Washer is uneven • To level the front of the washer, adjust the front leveling legs by rotating the individual leg in the proper direction for up or down. To level back of washer, lift back of machine 4. and set down. Washer load is unbalanced • Push the Cycle knob in to stop the washer, open the lid and redistribute the load evenly. Close the lid and restart. Shipping rod is still assembled in unit • To remove shipping rod from washer, pull yellow tag and attached rod from the bottom right hand side of washer. Washer is sitting too close to wall (causes knocking during cycle) • Pull washer away from the wall; about 4. is needed. OTHER Possible Causes What To Do Labels on the exterior of the washer will not peel off cleanly Occasionally the adhesive used on the labels does not release cleanly • Use a hair dryer set at the lowest heat setting, directing the air at the label for a short amount of time. This will release the adhesive easily, without damaging the surface of the washer. 14 Hotpoint Washer Warranty All warranty service provided by our Factory Service Centers or an authorized Customer Care® technician. For service, call 800-GE-CARES. For The Period Of: We Will Replace: One Year Any part of the washer which fails due to a...

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