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. Back up your critical data (see “Backing up your data to CDs with Windows XP” on page 225). . Have your factory Restore/Reconfiguration CD(s) on hand in case you need any files from them. . Do not guess; follow directions carefully! It is often necessary to run an installation utility first—before connecting a new hardware item to the computer. If the device is connected first, it may be very difficult to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. . Restart Windows. Always restart Windows after each installation, even if the installation utility does not prompt you to do so. This will insure that the installation is completed, and will clean up anything that the installation utility left behind. If Something Goes Wrong 229 If you need further assistance . Do one installation at a time. If you have several new items to add to your computer system, install just one at a time, creating Restore Points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create a Restore Point. 3 Install one item of hardware or software. 4 Restart Windows. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (e-mail, business apps, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: . Review the troubleshooting information in your operating system documentation. If Something Goes Wrong 230 If you need further assistance . If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance. . Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. Detailed system specifications are available at by selecting your particular product and model number, clicking GO, and then clicking the Detailed Specs link from the menu on the left, or just refer to the computer documentation shipped with your product. For the number ...

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