If all appear to be OK, plug the unit in again. If snow does not come out after holding the remote control button for 30 seconds, check the hose attached tothe tank to make sure there is fluid going through the hose. If you are unable to determine the cause of the problem, do not simply continue to push the remote control button as this may damage the unit. ContactCHAUVET for servicing. Contact Chauvet USA Tecnical Assistance: 1-800-762-1084 (954) 929-1115 E-Mail tech@chauvetlighting.com Caution